CRM: More Than a Sales Tool

by Paul Petersen on December 6, 2016

This post originally appeared on GoldMine's Blog.

For over 25 years GoldMine has been helping businesses of all sizes and knows the challenges they face.

Challenge

A GoldMine customer in the Gas & Oil industry needed to be highly responsive with their emergency response vehicles and required an effective and affordable solution.

Solution

This customer uses GoldMine to track and dispatch their emergency vehicles that they have at each site, allowing the company to be efficient with scheduling their vehicles and ultimately, providing excellent service to their customers.

CRM is commonly known as a sales tool, but GoldMine can be used across all departments, such as HR, Marketing, and Support, in various capacities.

  • Track or dispatch equipment or people.
  • GoldMine Calendar and Scheduling capabilities allow you to track multiple resources on a shared view or calendar.
  • Users can quickly determine the availability of resources and dispatch in a more effective manner.
  • Utilize GoldMine Mobile to update work orders, or provide status updates remotely.

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PRODUCT: GoldMine CRM

AUDIENCES: Administrators End Users Developers

Paul Petersen
Vice President & General Manager at GoldMine CRM
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