Workplaces around the world have turned to remote work during the COVID-19 crisis. Many non-essential businesses have been ordered to close to the public to avoid worsening the spread of infection, with many organizations being able to make the best of a bad situation and keep operations going by establishing remote work teams. The ongoing coronavirus crisis currently has no clear end in sight, making now the best time to jump into the world of remote working.
Teams who have never before had the option of working from home will need to adjust to get the most out of the arrangement and make it a success, especially if the crisis continues into the spring and summer. Thankfully, making working from home success is easy with the right tools and attitudes.
The right tools for the job
To make working from home a success, your team is going to need the right tools to get the job done. For starters, they’ll need access to a cloud-based productivity tool like G Suite, which allows your team members to seamlessly collaborate and communicate with each other through essential tools like Google Docs, Slides, Sheets, Gmail, Hangouts Meet, Calendar, and more. Google Drive offers your employees a secure location to store files and documents, giving employees the ability to access, edit and share them from anywhere.
Your sales department is also going to need access to a cloud-based CRM solution that allows them to collate important customer information into an easy-to-use platform that drives sales, increases the quality of leads, and focuses on improving customer service. The right CRM solution can help your company streamline operations by allowing your employees to launch and receive calls directly from their inbox, address customer inquiries on social media, and use live chat features to troubleshoot problems.
Communication is key while your team is working remotely, which is exactly where a modern telephony system comes into play. Business telephony systems let your team connect from anywhere, featuring online meetings, conferencing, messaging, and more, regardless of where your employees are working. Modern telephony systems can also be easily integrated with CRM solutions, G Suite, and other business intelligence tools, further streamlining operations.
Finally, business intelligence tools like Prodoscore are the perfect way to ease your mind about your newfound remote working situation. Prodoscore allows employers to measure the productivity of their remote employees in tools like G Suite, measuring each employee’s performance and assigning them a productivity score that can be used to improve their performance, financial outcomes, and reallocate resources to help team members who may be overburdened or requiring assistance.
Remain vigilant about data security
Despite everything currently going on, now is not the time to drop your guard about your company’s cybersecurity. Multiple bad actors are using the crisis - and the general laxness of security that a quick move to remote work has created - to infiltrate critical systems.
To protect your business data, you’re going to need to remain vigilant about data security - no matter how big your business is or what sector you’re in, your business is susceptible to catastrophic data leaks. You can protect your business by ensuring that your G Suite account is properly locked down - all users’ accounts should make use of strong passwords and take advantage of 2-Step Verification (2SV), both of which can be enforced by G Suite admins.
Admins can also limit access to sensitive files and documents, ensuring that only high-level users can access or share them. G Suite admins should be taking advantage of the Admin console’s security panel, where they can detect phishing emails and cyberattacks before they happen, lockout compromised user accounts, and eliminate the risk of business data being shared with outside users. By taking the proper precautions, your remote work team and business data will remain secure during these uncertain times, giving you some much-needed peace of mind.
Tips to make WFH a success
Once you have the right tools at your disposal and a solid focus on security, remote work success is within reach. For your team members to be adequately prepared, they’ll need an understanding leader who will guide them in times of stress and uncertainty. Some of the following tips can make all the difference to remote work success:
- Encourage employees to take breaks when needed - this is a stressful situation and everybody needs to be able to walk away for a short time
- Organize regular video conferences to keep everybody connected and in the loop - ideally, everybody should participate
- Check-in with team members to make sure that everybody is adapting well to remote work, and that employees are healthy and happy
- Create a regular work schedule so employees know when they’ll be needed, and will have an easier time acclimating to the changes
- Ensure that employees have access to a comfortable desk and chair, and have equipment like microphones and webcams that allow them to take on any task that might come up
The right combination of cloud-based tools like G Suite, CRM and telephony solutions, and business intelligence tools like Prodoscore, an eye on cybersecurity, and a comfortable and flexible remote work setup is a sure way to make working from home far more successful. For more information on how the experienced team at UpCurve Cloud can make remote work a success for your business by implementing and integrating intelligent cloud-based solutions, contact us today.
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