If you asked someone when they visit their doctor, it’s highly likely they will answer “when I’m sick”.
MedXM, a preventative care firm, aims to change that practice by reaching out to their patients before they get sick, effectively reducing ER visits, hospital admissions, and more importantly, the doctors’ bills.
As a rapidly-growing company, MedXM needed to deploy a telephony platform to contact their high-risk patients as soon as possible. After carefully analyzing the market, they chose Vonage Business. Sy Zahedi, President and CEO of MedXM, says: “What we like about Vonage is their technology and support, but really, more than those two, it’s the people we work with at Vonage.”
With the help of their cloud-based solutions partner, UpCurve Cloud, MedXM has now integrated the Vonage voice platform into their other applications, such as G Suite by Google Cloud and Salesforce. “There was a lot of manual work that we were able to automate. That’s a huge cost-saving in people’s time, and streamlining our process”, says Sy Zahedi.
“Vonage allowed MedXM to go deeper into the cloud.”
Today, MedXM’s communication solution not only leverages voice, but also Vonage’s Advanced Contact Center for reports and analytics, and Nexmo - The Vonage API Platform - to notify and reassign MedXM employees in case of appointment changes.
More importantly, it's also a case in point of the value a partner like UpCurve Cloud can bring to the table in helping not just identify the opportunity, but working closely with their customer to ensure they get the right solution, tailored specifically for their needs and industry.
For more information on MedXM's customized communications solution, click here.
“What we like about Vonage is their technology and support, but really, more than those two, it’s the people we work with at Vonage and UpCurve Cloud.”