CRM for IT

Sugar delivers the flexibility, agility, and simplicity to make it your own. Run your Sugar anywhere you want -- hosted and managed by SugarCRM or by one of our partners in the cloud or deploy on a public cloud or on-premise. Automate complex business processes. Rapidly develop and deliver a solution that is custom-built for your organization.

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CRM That Scales As Quickly As You

Future-proof your implementation with a CRM platform that will allow you to evolve in an ever-changing business landscape. Create an unlimited number of custom modules and fields to build new applications, which interoperate seamlessly with all Sugar modules and platform tools such as workflows, reports, APIs, and more. Sugar enables you to build a dynamic solution that suits the needs of each team or individual in your organization through tailored screens, defined roles and access controls.

Learn more about: SugarCRM Platform

Workflow For The Win

Incorporate business logic throughout the user experience. Automate decisions and routing with business rules. Automate your day-to-day tasks like managing approvals, sales processes, call triaging, and more. Use powerful graphical tools to route approvals, assign tasks, update records, change alerts and discount approvals, monitor account activity and more. Make your teams more productive and responsive by designing "best practices" workflows and implementing them in the Sugar platform.

Learn more about: ​Advanced Workflow

Sugar Plays Nice (With Everyone)

Integrate Sugar with marketing automation, inbound marketing, relationship analytics, incentive management tools and more. Equip your sales teams with relevant financial information from your ERP and business intelligence applications. Easily store your customer emails, contacts, meetings into Sugar from your email client using out-of-the-box plug-ins. Develop custom plug-ins to integrate with a wide variety of back-office and front-office business applications.

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We Won't Leave You Hanging

Sugar On-Demand is a standard cloud service, automatically upgraded with Sugar's quarterly releases to ensure you are benefitting from the latest feature enhancements. The entire upgrade process is handled by the SugarCRM team, so there is no action required on your end to receive these improvements.

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CRM for Today. And Tomorrow

Sugar was designed with the scalability of large enterprise businesses in mind. For on-demand customers, resources can be consumed on a per-need basis. For on-premise deployments, Sugar's Customer Success team can help your business think through user concurrency, throughput, database sizing and other considerations to ensure performance, reliability and redundancy.

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You're in Control

Sugar is designed with security at the core: administrators can define granular rule and role based policies to govern precisely which records or modules users can access and what actions they can take.

Learn more about: Teams, Roles and Security

Future Proof Your Investment

SugarCRM partners have developed hundreds of extensions, integrations, and custom applications for the Sugar platform. Explore commercial extensions on SugarExchange. To build your own extensions, Sugar provides a library of no-cost standard APIs, available with all editions. And, since Sugar uses open web technologies and an open platform, there is a massive ecosystem of developers who can support you and help you build the solution you want.

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Get Realtime Reporting

Sugar's real-time reporting lets you rapidly deploy reports on business performance analytics across the entire business. Executive dashboards provide a one-page window into your business. Uncover key insights and trends by drilling down to underlying data right from your dashboard or report.

Learn more about: CRM Reporting & Dashboards

Data Doesn't Have To Be A Dirty Word

Chose from a wide variety of deployment options to suit your organizational and regulatory requirements for data residency. Implement a security model in accordance with data sharing and data visibility requirements.

Learn more about: CRM Deployment Options, ​Advanced Workflow

SugarCRM starting from $40 per user per month