GoldMine User Group: Using GoldMine for Customer Service

GoldMine User Group: Using GoldMine for Customer Service

In this GoldMine User Group, we showcased how to use GoldMine for customer service and support including:

  • How to use activity and result codes on activity records for basic customer service. 
  • Robust cases functionality for tracking customer issues, complaints and requests. 
  • Providing visibility of customer service information to enhance sales and account management.

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